The 21st century is an era of new economy, which is essentially a service economy. The proportion of tangible products in meeting consumer needs is gradually declining, while the value of services is becoming more and more important. Entering the era of winning by service, service-oriented business and innovation strategies have become the basic strategic choices of modern enterprises. More and more companies are moving the core of competition closer to the service center, and after-sales service occupies a particularly important position in the entire service.
Attentive Anhua and attentive service! The Anhua Bathroom 9.15 General Manager Service Day online live broadcast organized by Anhua Bathroom General Manager and Chao Anchor came to a successful conclusion. The number of viewers in the live broadcast room exceeded 110,000. It provided everyone with popular science tips on the maintenance of bathroom products and taught you step by step how to maintain your own bathroom. products, demonstrating high standards of bathroom maintenance.
At the beginning of the live broadcast, Mr. Wen introduced and interpreted the Anhua bathroom brand and the original intention of its services. Anhua has proposed the "Touching 365 Service" system since the establishment of the brand, adhering to 3 links, 6 services, and 5 promises, and attaches great importance to after-sales service. Within one quarter after the product installation is completed, we will conduct a telephone return visit on the satisfaction of using the bathroom products. During the warranty period, we will actively carry out regular telephone return visits and door-to-door return visits every year to provide customers with usage and maintenance consultation throughout the entire process.
Immediately afterwards, the live broadcast room has multiple benefits for everyone: a limited-time sale of smart toilet seats for 0 yuan, sharing event posters to get cash, inviting friends to win bathroom cleaning kits, and the annual super discount specially approved by the general manager. The benefits are full. Full and endless enjoyment.
In order to consider the reasons for this year's epidemic, Anhua Sanitary Ware has prepared six steps for maintaining bathroom products for consumers, providing step-by-step instructions so that you can keep the bathroom clean even if you stay at home.
At the same time, the heads of Anhua Sanitary Ware's marketing outlets across the country will respond to the call and participate in this "home-based" door-to-door activity to provide consumers with super-standard, close-range general manager services. To express gratitude to consumers for their trust in Anhua Sanitary Ware.
In the fierce market competition, products and services are the two key factors. As products become more and more homogeneous, only services can create differences and create more added value.
The service is not limited to 9.15, but I am moved by you 365. Anhua Sanitary Ware will wholeheartedly consider consumers, and provide high-quality products and comprehensive services based on the standard of exceeding consumer expectations, so that consumers are not only satisfied, but also moved..
(This article is provided by the enterprise)
